Contact Center Solutions

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From streamlining operations to improving customer relationships, iMedia Associates has the experience and insight to be your trusted advisor. iMedia Associates can deliver solutions that result in real, sustainable productivity and cost-efficiency improvements for your company. The following are some of the solutions that we can provide:

Strategy

Customer Relationship Management Strategy
e-business Strategy
Information Technology Strategy
Portal Strategy

Technical Architecture

Contact Center Architecture Design
Enterprise Architecture Design
Home Automation Architecture Design
Portal Architecture Design
Voice Network Design

Consulting

Architectural Assessment
Business Continuity Planning
Contact Center Assessment
Gap Analysis
Product Definition Workshop
Project Review
Requirements Gathering and Analysis Workshop
Technology Evaluation Workshop
Technology Point of View Workshop
Training
Wireless Solutions Design

Integration

Computer Telephony Integration
Credit Card / Electronic Payment Integration
Enterprise Application Integration
Systems Integration
Web Site / Back Office Integration

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